Privacy Policy

Last updated: 27 January 2026

1. Who we are
TWIT Solution LTD (“we”, “us”, “our”) is a UK‑based IT & AI consultancy helping businesses modernise their technology, improve reliability, and adopt automation.

• Company name: TWIT Solution LTD

• Registered office:
  TWIT Solution LTD
  Collingwood Buildings
  38 Collingwood Street
  Newcastle
  NE1 1JF
  United Kingdom

• Email: info@twitsolutionltd.co.uk

We act as the “data controller” under UK GDPR and the Data Protection Act 2018.

2. What data we collect

We may collect the following types of personal data:

• Contact details: name, email, phone number, company name, job title

• Booking information: service requested, preferred dates/times, notes

• Communication data: emails, messages, and correspondence

• Technical data: IP address, browser type, device info, pages visited

• Usage data: how you interact with our website and services

We do not intentionally collect special category data.

3. How we collect your data

We collect data when:

• You fill in forms on our website

• You contact us by email, phone, or other channels

• You use our website (cookies, analytics, tracking tools)

4. How we use your data

We use your data to:

• Respond to enquiries

• Provide and manage our consultancy services

• Handle bookings and project communication

• Improve our website and services

• Maintain legal and accounting records

• Send service‑related updates

We do not sell your data.

5. Legal bases for processing

We process your data under:

• Contract – to deliver our services

• Legitimate interests – to run and improve our business

• Legal obligation – to comply with UK law

• Consent – for optional cookies or marketing

You may withdraw consent at any time.

6. Cookies and tracking

Our website may use cookies to:

• Enable essential site functions

• Analyse site usage

• Improve performance

You can manage cookies via your browser or our cookie banner.

7. Sharing your data

We may share your data with:

• Service providers and subcontractors

• Professional advisers (accountants, lawyers, insurers)

• Regulators or authorities when legally required

All third parties must protect your data and use it only for agreed purposes.

8. International transfers

Some partners or tools may operate outside the UK/EEA.
We ensure appropriate safeguards such as:

• Standard contractual clauses

• Contracts requiring adequate protection

9. Data retention

We keep your data only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

When no longer needed, data is securely deleted or anonymised.

10. Your rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (in certain cases)

• Restrict or object to processing

• Request data portability

• Withdraw consent

To exercise your rights, contact: info@twitsolutionltd.co.uk

11. Security

We use reasonable technical and organisational measures to protect your data.
However, no method of transmission or storage is completely secure.

12. Third‑party links

Our website may link to external sites.
We are not responsible for their privacy practices.

13. Changes to this policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last updated” date.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data:

TWIT Solution LTD
Collingwood Buildings
38 Collingwood Street
Newcastle
NE1 1JF
United Kingdom
Email: info@twitsolutionltd.co.uk